INSTRUCTIONS TO COLLECT YOUR DNA & SHIP YOUR KIT!
PAPERWORK
FILL OUT YOUR PERSONAL INFORMATION *
SWAB
COLLECT YOUR DNA WITH THE SWAB
SHIP
PACK IT UP & CALL DHL
(or drop at a center)
*If your kit was shipped to you, some of your forms may look different.
Please be sure to check your patient information and follow along as needed to collect your DNA and ship your kit!
PAPERWORK
1
PATIENT INFORMATION FORM:
Fill out the patient information section ON THE BLUE FORM
*IF YOUR KIT WAS SHIPPED TO YOU, YOUR PATIENT FORM WILL LOOK DIFFERENT.
2
Sign and date the consent section.
3
Fill out BOTH small white sheets (proforma invoices)
*needed for INTERNATIONAL shipping purposes.
SWAB
Plan a morning to swab your cheek when you can ship your kit within 1-2 business days.
1. Write name, DOB and TODAY'S date
on tube
2. Uncap swab & GENTLY REMOVE FROM TUBE.
3. firmly rub SWAB in circles ON THE inside OF your cheek for 30 seconds. *SWAB SHOULD NOT touch your teeth or tongue
4. REPEAT ON THE OPPOSITE CHEEK
5. RECAP SWAB AND PUT TUBE INTO THE BIOHAZARD BAG
6. INsert PATIENT INFORMATION SHEET inTO the OUTSIDE pocket of biohazard bag.
REMINDERS/TIPS:
*careful! DON'T LET THE swab TOUCH YOUR teETH, tongue... OR THE FLOOR.
*IF YOU GET SOMETHING ON YOUR SWAB (LIKE FOOD PARTICLES OR BLOOD) JUST CALL US FOR A new SWAB!!
*DON'T EAT, DRINK OR BRUSH YOUR TEETH FOR 30 MINUTES BEFORE SWABBING. ...WATER IS OKAY
SHIP
OPTION 1: SCHEDULE A PICKUP
1-800-CALL-DHL / 1-800-225-5345
*AVAILABLE ONLY ON WEEKDAYS
OPTION 2: DROP OFF @ DHL LOCATION
1. ADHERE THE SHIPPING LABEL (OR ADHESIVE SHIPPING WINDOW POCKET) TO THE DHL SHIPPING BAG PROVIDED
2. PUT THE TWO SMALL PROFORMA INVOICES IN THE BAG
3. DO NOT SEAL THE DHL SHIPPING BAG
4. CALL DHL TO SCHEDULE A PICKUP OR DROP OFF A DHL LOCATION
5. Provide the DHL representative with the following items:
unsealed package,
PROFORMA INVOICES,
*shipping/medical express labels (included in the adhesive shipping window IF YOU PURCHASED YOUR KIT IN PERSON)
TROUBLESHOOTING AND ANSWERS TO COMMON QUESTIONS:
If you swabbed with a group of family, friends or coworkers, your swabs can be shipped together. *Just put all the completed biohazard bags into one DHL shipping bag
If you purchased your kit in person, you should have two pre-printed labels in the shipping window that adheres to the DHL bag.
No Shipping Label? You can generate one through Nordic Labs/DNA Life (our lab partner).
https://www.nordicvms.com/Waybillfi
DO NOT PAY DHL. If you are asked who will pay for the shipment, the answer is “Nordic Laboratories” and the account is 964868328
When asked which delivery option please answer “Medical Express”
(No other delivery option is necessary, even if suggested by DHL)
Weight is 0.5kg. If asked for dimensions, say you do not have them
If requested, the package contents should be declared as “Exempt Human Specimen”
If you still have questions, please let us know. We are here to help!